Hi,
This is just a friendly reminder to all our clients calling phone numbers in the United States. It will ultimately be your responsibility to make sure you comply with US state and federal laws and regulations. In particular;
Telephone Consumer Protection Action (TCPA) 2019
Applies to telemarketing calls, text messages, and ringless voice messaging. Requires written consumer consent prior to sending calls/text messages.
Requires an ‘opt out’ method for consumers to stop future calls.
Prohibits artificial or pre-recorded voice to residential lines.
Prohibits artificial or pre-recorded voice to automatic telephone dialing system to cell numbers.
A call is exempt from the TCPA if the call:
a. Is made on behalf of a tax-exempt nonprofit organization,
b. Is not made for a commercial purpose, or
c. Does not include an unsolicited advertisement, even if it is made for a commercial purpose.
Truth in Caller ID Act
Prohibition on the knowing transmission of misleading or inaccurate caller ID information, ‘with the intent to defraud, cause harm, or wrongfully obtain anything of value.’
Prohibits ‘spoofing’ of caller IDs.
Do Not Call Implementation Act
Telemarketers must consult the National Do Not Call Registry before calling, and not call those who are listed, unless exempt (see TCPA exemptions, above).
Telemarketing Consumer Fraud and Abuse Prevention Act and Telemarketing Sales Rule
Prohibits deceptive and abusive telemarketing acts or practices.
TRACED – Telephone Robocall Abuse Criminal Enforcement and Deterrence Act
Requires call authentication technologies (STIR-SHAKEN)
Please be guided accordingly.
