Q: I'm having one-way audio issue, what's happening?A: one-way audio is NAT/firewall related...How much bandwidth do I need?
- We recommend the following: *5 seats: 512kbps *10 seats: 1 mbps *20 seats:...What are the recommended workstation/computer specs for my agents?
- A dual core (or higher) computer with 4 GB of RAM (or higher) and a USB headset.What are the recommended softphones?
- Linux: Twinkle (http://twinklephone.com) Zoiper (http://zoiper.com)...What codec should I use?
- To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729...What web browser do you recommend?
- Google Chrome is highly recommendedHow many lines or channels per agent can I use?
- Up to 20 lines/channels per agent. Our starter package has a limit of 150 simultaneous calls.Do I get charged for disconnected, busy, invalid calls?
- Only answered calls are billed.What payment methods do you accept?
- We accept Paypal, Credit Cards, and Wire Transfer. There is 5% fee on all transactions. For...