Articles
1.Navigate to Telephony > Lists 2. Select the source List ID where your custom fields are...
Force log-out the agent1. Login to the Admin Dashboard Page and click USERS on the left menu panel.2. Choose the...
How to add Custom DispositionLogin to you admin portal navigate to Telephony > Campaigns2. Point the mouse on the plus...
How to add Custom Fields1. Navigate to the side menu and click "Telephony" then select "Lists". 2. Click the List ID...
How To Add MinutesLogin to https://portal.goautodial.com.2. Select "Order New Service" at the bottom left part of...
How to Copy a CampaignCopying a campaign will create a new campaign with the exact same settings as the source...
How to Create Survey Press 1 CampaignGo to Telephony>Campaigns>click ADD Campaign icon and Choose SURVEY PRESS 1. Click NEXT...
How to Download RecordingHowTo Download Recording1. Navigate to Call Reports and select Call Recordings. 2. Go to the...
How to Listen, Barge or Whisper1. In Admin Dashboard kindly click on any of the 3 tiles (Agents on Call, Agents Waiting, Agents...
How to Load Leads/List1. Recommended lead file format is .csv (Comma delimited). Required fields that should have data...
How to make a 3 Way Call1 When you are in "Live Call", click the white Transfer Button.2. Select Regular 3-Way3. On the...
How to Reset a Lead "Called Status" in a ListOpen your Dashboard, click Telephony on the left menu and select Lists.2. Click the List ID you...
How to Reset Leads in the HopperThe Hopper is where the leads on a list are initially loaded and queued before they are called by...
