How to Listen, Barge or Whisper

1. In Admin Dashboard kindly click on any of the 3 tiles (Agents on Call, Agents Waiting, Agents on Paused) on top.

2. Click the Agent ID of the Agent you want to Listen to, Whisper, or Barge.


BARGE - Allows you to talk to both the agent and customer.

LISTEN - Allows you to listen to the call without the agent or the customer hearing you.

WHISPER - Allows you to talk to the agent. The customer will not hear you.

4. Once done, click the Disconnect Button.

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