Do I get charged for disconnected, busy, invalid calls?

- Only answered calls are billed.
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What web browser do you recommend?

- Google Chrome is highly recommended

What codec should I use?

- To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729...

What are the recommended workstation/computer specs for my agents?

 - A dual core (or higher) computer with 4 GB of RAM (or higher) and a USB headset.

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How many lines or channels per agent can I use?

- Up to 20 lines/channels per agent. Our starter package has a limit of 150 simultaneous calls.