How much bandwidth do I need?

- We recommend the following:

 *5 seats: 512kbps

 *10 seats: 1 mbps

 *20 seats: 2 mbps

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What are the recommended softphones?

- Linux:   Twinkle (    Zoiper (

What are the recommended workstation/computer specs for my agents?

 - A dual core (or higher) computer with 4 GB of RAM (or higher) and a USB headset.

I'm having one-way audio issue, what's happening?

Q: I'm having one-way audio issue, what's happening?A: one-way audio is NAT/firewall related...

How many lines or channels per agent can I use?

- Up to 20 lines/channels per agent. Our starter package has a limit of 150 simultaneous calls.

What codec should I use?

- To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729...