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I'm having one-way audio issue, what's happening?
Q: I'm having one-way audio issue, what's happening?A: one-way audio is NAT/firewall related...
How much bandwidth do I need?
- We recommend the following: *5 seats: 512kbps *10 seats: 1 mbps *20 seats:...
What are the recommended workstation/computer specs for my agents?
- A dual core (or higher) computer with 4 GB of RAM (or higher) and a USB headset.
What are the recommended softphones?
- Linux: Twinkle (http://twinklephone.com) Zoiper (http://zoiper.com)...
What codec should I use?
- To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729...
What web browser do you recommend?
- Google Chrome is highly recommended
How many lines or channels per agent can I use?
- Up to 20 lines/channels per agent. Our starter package has a limit of 150 simultaneous calls.
Do I get charged for disconnected, busy, invalid calls?
- Only answered calls are billed.
What payment methods do you accept?
- We accept Paypal, Credit Cards, and Wire Transfer. There is 5% fee on all transactions. For...
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3way
add minutes
agent
barge
call
call recording
campaign
copy
copy campaign
custom
custom diposition
custom field
custom fields
disposition
download
field
fields
force
force logout
get started
hopper
lead
leads
list
listen
lists
load leads
login
logout
minutes
record
recording
reports
reset
three way
three-way
three-way call
voip
whisper
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